Zoomo

Renting a Zoomo e-bike

There are four simple steps to renting an e-bike with Zoomo! Please make sure you take the time to read and follow these, otherwise we may not be able to rent you a bike when you come in store.
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Step 1

Upload your documents in advance of your booking

In advance of your booking, we require you to provide us with a few documents to help us get you set up as a Zoomo rider. We need:

  • A valid Picture of your photo ID (see full listing below)
  • 1 x Proof of Address (bank statement + tenancy agreement or drivers licence)

Before you come in on the day, make sure you’ve uploaded pictures of these via the link below.

upload documents in advance of your booking
Delivery rider wearing a white Zoomo helmet and carrying a green Uber Eats backpack on a white bicycle.
Man at a counter with laptops in a bike rental shop with bikes lined up indoors.

Step 2

Bring your physical documents to your booking appointment

On the day, make sure to bring the physical copies of the documents you uploaded above. These must be the same address, and in your own name.

If you work as a delivery rider for DoorDash, UberEats or Instacart - please let the in-store staff know so that we can apply your discount.

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Proof of ID, we accept:

  • U.S military photo identification card
  • Photo driver license
  • Current signed passport
  • Permanent resident card T-551
  • Welfare/medicaid card with photo
  • Pistol permit with photo
  • Photo identification card issued by local government agency
  • College identification with photo
  • High school identification with photo

Proof of Address documents, we accept:

  • Bank statement
  • Utility bill (electricity, gas, water, internet)
  • Pay slip from an employer
  • Mortgage statement
  • Rental lease agreement
  • Credit card statement
  • Photo driver license
  • Property Tax Receipt
  • Posted Mail with name of applicant
  • Insurance Card
  • Voter Registration Card

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** Non-exhaustive list

Step 3

Bring a valid debit or credit card

In store, our team will set you up with a Zoomo billing account. This will take care of your payments each billing cycle, so you don’t need to worry about it.


You’ll need to bring a valid debit or credit card in your own name. Please note, we cannot accept cash as payment.


On the day, you will need to pay:

  • Your first billing cycle
  • Theft cover
  • Your security deposit, which is refundable when you return the bike
Man wearing Zoomo shirt and mask working on a laptop in a bike shop with a bike model poster behind him.

Step 4

You’re all done!

Once you’re registered with us, you will be able to take your e-bike away with you and start riding straight away. You should familiarise yourself with the road rules for cyclists, look after your bike as if it were your own and make sure that you always lock your bike securely.