Contact
Get in touch
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Visit the Rider Hub
From here, existing subscribers can:
Book a service
Update your profile
Contact support
Report a theft
Return your bike

Locations

UK

London

Cambridge Heath
395 Cambridge Heath Rd,
London E29RA
london@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 5:00pm
Saturday: Closed
Sunday: Closed

Clapham Junction
146 Lavender Hill, Battersea,
London SW11 5RA
london@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 5:00pm
Saturday: Closed
Sunday: Closed

Australia

Sydney

Parramatta
Shop 1/5 Victoria Rd,
Parramatta NSW 2150
paramatta@ridezoomo.com
Get directions
Opening times:
Monday - Thursday: 9:00am - 5:00pm
Friday: 9:00am - 9:30pm
Saturday: 9:00am - 3:00pm, 5:00pm - 9:30pm
Sunday: Closed
Central Station
425 Elizabeth St,
Surry Hills NSW 2010
sydney@ridezoomo.com
Get directions
Opening times:
Monday - Thursday: 9:00am - 5:00pm
Friday: 9:00am - 9:30pm
Saturday: 9:00am - 3:00pm, 5:00pm - 9:30pm
Sunday: 5:00pm - 9:30pm

Melbourne

CBD
60 La Trobe Street,
Melbourne, VIC 3000
melbourne@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 12:00pm - 7:00pm
Saturday: 2:00pm - 6:00pm
Sunday: Closed

Brisbane

Fortitude Valley
Unit 1, 758 Ann Street
QLD 4006
brisbane@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 4:30pm
Saturday: 1:00pm - 5:00pm
Sunday: 1:00pm - 5:00pm

USA

New York City

Chinatown
119B Hester St New York,
NY 10002, USA
hello@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 11:00am - 7:00pm
Saturday: Closed
Sunday: Closed

San Francisco

Financial District
609 Pacific Avenue,
San Francisco, CA 94133
hello@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 11:00am - 7:00pm
Saturday: Closed
Sunday: Closed

Los Angeles

Downtown
827 S Los Angeles St, Los Angeles, CA 90014
hello@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 11:00am - 7:00pm
Saturday: Closed
Sunday: Closed

Philadelphia

Old City
305 Cherry St, Philadelphia,
PA 19106, USA
hello@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 11:00am - 7:00pm
Saturday: Closed
Sunday: Closed

FAQs

Do I need to be a delivery courier to rent a bike?

No. While our bikes were designed for delivery riders, they are still able to be ridden by anyone.

What’s included with my bike subscription?

We want you out riding as soon as possible, so we’ve loaded it up with tons of extras to make that happen. Included in your subscription is:

  - 24/7 access to your Zoomo e-bike
  - Battery Charger
  - Phone Holder (Sydney and San Francisco only)
  - Phone USB Port for charging on the go
  - Secure U-Lock
  - Full Maintenance & Customer Support
  - Safety Induction

Can I buy one of the bikes?

Yes! We offer the bikes for purchase. The prices will vary depending on the age of the bike you want to buy.

How do I book a return?

To schedule a return, go to "Rider Hub" in the footer of the website. Note, returns require 7 day’s notice as per your rental agreement. You must return the bike to the location you picked it up from. You must continue to pay rent until the end of this 7 day period. If you have a more urgent return, please message our team at hello@ridezoomo.com

What do I do if my bike needs a repair?

Repairs and servicing are included in your subscription. You can book your service or repair in the 'Rider Hub' in the footer of the website, or click here. If it’s urgent, please send us a direct message through the chat or email us.

What happens if I lose my bike or it gets stolen?

Please immediately report to the police and notify Zoomo representatives. A secure lock is included in your rental with Zoomo and we will also provide you with a guide on how to lock your bike securely. We also advise that you take out Damage & Loss cover options to reduce your liability.

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