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We are a subscription-based e-bike rental service, for delivery riders and commuters. The process is fairly straightforward: 1. Choose a subscription plan that suits your needs. 2. Come in-store and pick your bike. 3. Get riding!
Bikes can be returned at any time, you're free to cancel and return with 7 days notice.
Do I need to be a delivery courier to rent a bike?
No. While our bikes were designed for delivery riders, they are still able to be ridden by anyone.
What’s included with my bike subscription?
We want you out riding as soon as possible, so we’ve loaded it up with tons of extras to make that happen. Included in your subscription is:
- 24/7 access to your Zoomo e-bike - Battery charger - Phone holder (Subject to availability) - Phone USB port for charging on the go - Secure U-lock - Full maintenance & customer support - Safety induction
How do I book a return?
To schedule a return, go to "Rider Hub" in the footer of the website. Note, returns require 7 day’s notice as per your rental agreement. You must return the bike to the location you picked it up from. You must continue to pay rent until the end of this 7 day period. If you have a more urgent return, please message our team at email@example.com
What do I do if my bike needs a repair?
Repairs and servicing are included in your subscription. You can book your service or repair in the 'Rider Hub' in the footer of the website, or click here. If it’s urgent, please send us a direct message through the chat or email us.
What happens if I lose my bike or it gets stolen?
Please immediately report to the police and notify Zoomo representatives. A secure lock is included in your rental with Zoomo and we will also provide you with a guide on how to lock your bike securely. We also advise that you take out Theft cover options to reduce your liability.
How fast does a Zoomo bike go?
Our Zero and Sport models are limited to a maximum pedal assisted speed of 25MPH.
Do Zoomo bikes have GPS?
The Zoomo Sport is equipped with the latest GPS tracking technology. To recover a stolen Sport, notify us and our bike chasers will be able to track it down.
I don’t want to give up my Zoomo bike, is there anything that I can do?
Yes! We have a special one time offer for our current customers where you can purchase your bike at a discounted rate of $699. If you would like to do so, please email us at firstname.lastname@example.org and we will contact you with additional details.
What is the latest date I can bring the bike back by?
Your Zoomo e-Bike must be returned or purchased before October 26th, 2022.
What happens if I do not return my bike before October 26th?
If you are unable to return your bike before October 26th, you must notify us. If you do not notify us and if we are unable to reach you via email, call, or text, your bike will be locked via our remote smart lock system.
Do I need an appointment to bring the bike back or can I just walk in?
You can choose to either return or purchase your spare battery. If you would like to purchase your spare battery, please email us at email@example.com If you do not wish to purchase your spare, you must return it with your bike by October 26th. If you do not return your spare battery by then, you will be billed for $300.
I want to continue riding on my Zoomo but I don’t have the funds right now to purchase the bike, is there anything I can do to purchase the bike?
We have several payment options with our Ride Now, Pay Later program including Klarna, Shoppay, and Afterpay.. If you would like to learn more, please email us at firstname.lastname@example.org and we will contact you with additional details.
Do I have to stop in the store to convert my rental plan to a purchase or can I reach out to customer service for that?
No you do not, however, you are more than welcomed to! If you would like to purchase your bike, please contact us at email@example.com and we will guide you through step by step instructions on how to convert your rental plan to a sale.
I am behind on rent, can I pay that off and then purchase the bike?
Yes, if you pay off your outstanding balance you can purchase the bike you are renting for $699 + tax.
Can I purchase my extra battery?
Yes, you can purchase your extra battery at a discounted price of $300, which is 50% off the retail price. If you would like to do so, please email us at firstname.lastname@example.org
Does my deposit go towards the purchase of the bike?
If you are not using one of the Ride Now, Pay Later options that we offer, we can apply the refundable deposit towards the purchase of your bike. If you are opting to use one of those options then your deposit will be refunded.
I am on an RTO plan and owe less than $699 on the bike, how much would I have to pay to purchase it outright?
We will calculate how much you owe on the bike and that will be the purchase price, you’ll be contacted individually.
I am on an RTO plan and do not have the money to purchase it outright or go through any of the payment plan options, do I get my down payment back?
Yes, you are eligible to receive your down payment back provided that the state of the bike is in good condition and there is no evidence of negligible behavior.
What if I am on the Boost plan?
If you are on the Boost plan, you can choose to end your contract early without any penalty and return the bike before October 26th or purchase your bike for $699 + tax.
I have paid $199 for the Boost plan in the last two weeks. If I return the bike will I be compensated for the unused time?
Yes, you will receive a refund for any unused weeks.
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