Do I need to be a delivery courier to rent a bike?
No, they are for everyone! If you plan to use the bike for food delivery or other commercial purposes, subscribe to our Courier plan which includes unlimited kilometres, free flat tyres, free brake pad replacements and our roadside assistance service (in Sydney).
What’s included with my bike subscription?
We want you out riding as soon as possible, so we’ve loaded it up with tons of extras to make that happen. Included in your subscription is:
- 24/7 access to your Zoomo e-bike - Battery Charger - Phone Holder - Phone USB Port for charging on the go - Secure U-Lock - Full Maintenance & Customer Support - Safety Induction
How do I book a return?
To schedule a return, go to "Rider Hub" in the footer of the website. Note, returns require 7 day’s notice as per your rental agreement. You must return the bike to the location you picked it up from. You must continue to pay rent until the end of this 7 day period. If you have a more urgent return, please message our team at hello@ridezoomo.com
What do I do if my bike needs a repair?
Repairs and servicing are included in your subscription. You can book your service or repair in the 'Rider Hub' in the footer of the website, or click here. If it’s urgent, please send us a direct message through the chat or email us.
Are e-bikes suitable for beginners?
Definitely, in fact many beginners find e-bikes easier and safer to ride as they require less effort to pedal up hill. If you are unsure, just visit one of our workshops to have an e-bike specialist help you with a test ride.
Are e-bikes suitable for older people?
Yes, e-bikes are a much easier way for older and less-abled people to get around. We have customers from 15 all the way up to 81 years old riding our bikes.
What is the refundable deposit?
We try really hard to keep our fleet of e-bikes functioning and in great condition. To do this, we require a REFUNDABLE security deposit, which gets returned to you when you give us the bike back damage-free.
What is Damage & Loss Cover?
Damage & Loss Cover is an option that can be added to the cost of your weekly subscription. It’s there for when something happens to your bike, like it getting lost or stolen, so that you only have to pay an excess fee of instead of the full amount of replacing the bike.
What happens if I lose my bike or it gets stolen?
Please immediately report to the police and notify Zoomo representatives via the Rider Hub. A secure lock is included in your rental with Zoomo and we will also provide you with a guide on how to lock your bike securely. We also advise that you take out Damage & Loss cover options to reduce your liability.
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