Contact information

Get in
touch
Want to learn more about Zoomo? Send us a message and we'll get back to you as soon as possible.
Need more info? Check out our Help Center
Smartphone with the Zoomo Application on screen
If you already have an account with us, visit  the MyZoomo app where you can:
Book a service
Update your profile
Contact support
Report a theft
Return your bike
Support hours (EST):
Monday - Sunday: 11:00am - 7:00pm

Locations

Canada

Toronto

Old Toronto
1354 Queen St W,
Toronto, ON M6K 2K7
hello@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 6:00pm
Saturday: Closed
Sunday: Closed

USA

New York City

Garment District
252 W 38th Street,
New York, NY, 10018
hello@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 8:00pm
Saturday: 10:00am - 6:00pm
Sunday: Closed

Australia

Sydney

Broadway
30 City Road,
Chippendale, 2008, NSW
hello@ridezoomo.com
Get directions
Opening hours

Melbourne

CBD
277 Queensberry St,
Melbourne, 3000, VIC
hello@ridezoomo.com
Get directions
Opening hours

UK

London

Cambridge Heath
395 Cambridge Heath Rd,
London E29RA
london@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 6:00pm
Saturday: Closed
Sunday: Closed
Fulham
592 Fulham Rd,
London SW6 5NT
london@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 6:00pm
Saturday: Closed
Sunday: Closed
Bermondsey
Unit 1, Admiral Hyson Industrial Estate,
London SE16 3PA
london@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 5:00pm
Saturday: Closed
Sunday: Closed

Manchester

81 Fountain Street,
Manchester M2 2EE, UK
london@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 6:00pm
Saturday: Closed
Sunday: Closed

Birmingham

Unit 31, Great Western Arcade,
Birmingham B2 5HU, UK
london@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 6:00pm
Saturday: Closed
Sunday: Closed

Edinburgh

144-146 Leith Walk,
Edinburgh EH6 5DT, UK
london@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 6:00pm
Saturday: Closed
Sunday: Closed

France

Paris

Fontaines du Temple
10 rue des Fontaines du Temple,
Paris 75003, France
hello.fr@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 11:00am - 1:00pm | 2:00pm - 5:30pm
Saturday: Closed
Sunday: Closed

Lyon

10 Rue Montebello,
Lyon 69003, France
hello.fr@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 11:00am - 7:00pm
Saturday: Closed
Sunday: Closed

Germany

Berlin

Alexanderstraße 3, 10176
Berlin, Germany
hello.de@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 6:00pm
Saturday: Closed
Sunday: Closed

Stuttgart

Silberburgstraße 34/1
70176 Stuttgart
hello.de@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 5:00pm
Saturday: Closed
Sunday: Closed

FAQs

Do I need to be a delivery courier to rent a bike?

No. While our bikes were designed for delivery riders, they are still able to be ridden by anyone.

What’s included with my bike subscription?

We want you out riding as soon as possible, so we’ve loaded it up with tons of extras to make that happen. Included in your subscription is:

  - 24/7 access to your Zoomo e-bike
  - Battery charger
  - Phone holder (Subject to availability)
  - Phone USB port for charging on the go
  - Secure U-lock
  - Full maintenance & customer support
  - Safety induction

How do I book a return?

To schedule a return, go to "Rider Hub" in the footer of the website. Note, returns require 7 day’s notice as per your rental agreement. You must return the bike to the location you picked it up from. You must continue to pay rent until the end of this 7 day period. If you have a more urgent return, please message our team at hello@ridezoomo.com

What do I do if my bike needs a repair?

Repairs and servicing are included in your subscription. You can book your service or repair in the 'Rider Hub' in the footer of the website, or click here. If it’s urgent, please send us a direct message through the chat or email us.

What happens if I lose my bike or it gets stolen?

Please immediately report to the police and notify Zoomo representatives. A secure lock is included in your rental with Zoomo and we will also provide you with a guide on how to lock your bike securely. We also advise that you take out Theft cover options to reduce your liability.

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