We are a subscription-based e-bike rental service, for delivery riders and commuters. The process is fairly straightforward:
1. Choose a subscription plan that suits your needs.
2. Come in-store and pick your bike.
3. Get riding!
Bikes can be returned at any time, you're free to cancel and return with 7 days notice.
No. While our bikes were designed for delivery riders, they are still able to be ridden by anyone.
We want you out riding as soon as possible, so we’ve loaded it up with tons of extras to make that happen. Included in your subscription is:
- 24/7 access to your Zoomo e-bike
- Battery Charger
- Phone Holder (Sydney and San Francisco only)
- Phone USB Port for charging on the go
- Secure U-Lock
- Full Maintenance & Customer Support
- Safety Induction
Yes! We offer the bikes for purchase. The prices will vary depending on the age of the bike you want to buy.
To schedule a return, go to "Rider Hub" in the footer of the website. Note, returns require 7 day’s notice as per your rental agreement. You must return the bike to the location you picked it up from. You must continue to pay rent until the end of this 7 day period. If you have a more urgent return, please message our team at hello@ridezoomo.com
Repairs and servicing are included in your subscription. You can book your service or repair in the 'Rider Hub' in the footer of the website, or click here. If it’s urgent, please send us a direct message through the chat or email us.
Please immediately report to the police and notify Zoomo representatives. A secure lock is included in your rental with Zoomo and we will also provide you with a guide on how to lock your bike securely. We also advise that you take out Theft cover options to reduce your liability.
Our Zero and Sport models are limited to a maximum pedal assisted speed of 15MPH.
The Zoomo Sport is equipped with the latest GPS tracking technology. To recover a stolen Sport, notify us and our bike chasers will be able to track it down.
Need more info? Check out our
Help Center
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