December 2, 2021

Humans of Zoomo: Meet Hamsa


At Zoomo, our people are the secret sauce to our success. Zoomers are a bunch of passionate, motivated and purpose-driven individuals all working towards the same mission of transitioning every urban delivery mile in light electric vehicles. 


Our new #HumansofZoomo blog series aims to shine a light on Zoomers around the business, and the different skills and roles that make Zoomo what it is today. 


To kick off the series, Hamsa Ahmed, Zoomo Community Manager tells us a little about himself, what a day in a life at Zoomo looks like for him and what to expect on your first day at Zoomo. Hamsa also highlights what he loves most about e-bikes (and we have to agree with him). 


Tell us a bit about yourself?

I am Hamsa, the Community Manager at Zoomo. I started work at Bolt Bikes (previously Zoomo) in early 2019 and have seen the business grow tremendously into Zoomo, the company we know today. 
My background is in business, media and music. 
People often call me the ‘people person’ as I love being around customers and moderating online and offline conversations with our community.


What does a day in a life look like for you at Zoomo?

First things first, I make sure to keep on top of customer service enquiries. I then organise recoveries and arrears. I also work on customer retention and satisfaction & how Zoomo can achieve this effect—pushing Zoomo into the community by working closely with the Marketing team and reporting what our customers are saying to them. I am also a support Network for the rest of the group. 


What project are you most proud of at Zoomo?

Building Zoomo up within the London market, and seeing our bikes hit the road. 


What are your top tips for someone arriving for their first day at Zoomo?

Get ready to get stuck in because we are a team. Don’t be afraid to ask questions as we are all in this together, that’s the best part of working with Zoomo.


Rapid-fire round - give us the first answer that comes to mind when we ask these questions:

  • Guilty pleasure TV show? Eastenders 
  • Favourite toy as a child? Action man or hot wheels 
  • What's a hobby of yours that you don't tell people about? I love to people watch sometimes. 
  • Name a colleague at Zoomo you're in awe of. Tom/Alex from Marketing, their approach to business as a whole, is a breath of fresh air & their creative mindsets have helped me expand my skills & knowledge. 
  • What do you like about e-bikes? The lack of energy needed to power the bike 


We currently have a bunch of open roles across all markets. If you are interested in becoming a Human of Zoomo yourself, and are also keen to help us accelerate cities to carbon neutral, head to our Careers at Zoomo page.


References

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