At Zoomo, our people are the secret sauce to our success. Zoomers are a bunch of passionate, motivated and purpose-driven individuals all working towards the same mission of transitioning every urban delivery mile in light electric vehicles.
Our new #HumansofZoomo blog series aims to shine a light on Zoomers around the business, and the different skills and roles that make Zoomo what it is today.
To kick off the series, Hamsa Ahmed, Zoomo Community Manager tells us a little about himself, what a day in a life at Zoomo looks like for him and what to expect on your first day at Zoomo. Hamsa also highlights what he loves most about e-bikes (and we have to agree with him).
I am Hamsa, the Community Manager at Zoomo. I started work at Bolt Bikes (previously Zoomo) in early 2019 and have seen the business grow tremendously into Zoomo, the company we know today.
My background is in business, media and music.
People often call me the ‘people person’ as I love being around customers and moderating online and offline conversations with our community.
First things first, I make sure to keep on top of customer service enquiries. I then organise recoveries and arrears. I also work on customer retention and satisfaction & how Zoomo can achieve this effect—pushing Zoomo into the community by working closely with the Marketing team and reporting what our customers are saying to them. I am also a support Network for the rest of the group.
Building Zoomo up within the London market, and seeing our bikes hit the road.
Get ready to get stuck in because we are a team. Don’t be afraid to ask questions as we are all in this together, that’s the best part of working with Zoomo.
We currently have a bunch of open roles across all markets. If you are interested in becoming a Human of Zoomo yourself, and are also keen to help us accelerate cities to carbon neutral, head to our Careers at Zoomo page.