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August 24, 2020
Updated on:
September 4, 2023

Coronavirus: What is contactless delivery?

Coronavirus means that delivery couriers are needed in our cities now more than ever. But it also means that the way we do delivery is changing. Contactless delivery have become the new normal, and many companies have implemented it to limit contact between people during this time.

1. What is contactless delivery?

Contactless delivery is simply a different way for you to make the delivery at the customer’s house. Instead of handing items to people at their door, some people are instead choosing to have it left outside their door for them to pick up. The health advice has suggested keeping a distance of 2 meters (6 feet) between people, to minimise the transfer of the virus.

2. How does contactless delivery work?

No contact delivery will look slightly different for each company, but the principle is the same. Deliveroo has released an official contactless delivery method with a special contactless delivery bag included. UberEats have launched a “leave at the door” delivery option. This means when you arrive, you will need to leave the delivery on the doorstep, knock on the door, and then step back for the customer to collect the delivery themselves.

3. Why is contactless delivery important?

To stop the spread of Covid19 we are all trying to minimise contact with others, and practice what health experts are calling “social distancing”. This means not shaking hands, hugging, or standing close to other people in public. The fewer people we interact within close distance means the less likely it is that we will be passing the virus to each other.

4. What do I need to do?

Most of your job will stay exactly the same. This new way of delivery is just important to keep in mind when you arrive at the customer’s house. Make sure you check with your company about what they are doing for contactless delivery, and always read the delivery notes carefully in case someone has asked for contactless delivery.

Zero contact delivery is a simple way we can fight the spread of Covid19 together, and keep our cities safe and functioning during this difficult time.
See all safe work recommendations here.

Helpful resources about Coronavirus:

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