All bikes need regular professional care and servicing. Zoomo's world-class mechanics can provide general servicing or damage repairs within 48 hours guaranteed. Our mechanics specialise in e-bikes and also service regular bikes - we can do it all.Compare plansBook one-off servicing
The average time between e-bike services to keep them functioning beyond their warranty*
The average cost to service your e-bike, not including damaged part replacement. Note: most bike shops don't service e-bikes.
The average booking wait time to get your bike repaired. That's 2 weeks without your mode of transport spent waiting for a free servicing slot to open up.
We've created maintenance subscription plans, tailored to all types of cyclists, from couriers, to mountain bikers, to everyday commuters. Here’s why bike repair is better at Zoomo:
Whether it’s your bike’s first day or first month on the road, have peace of mind knowing we’ve got your back when things go wrong. We can even come to you so you don’t need to lug a broken bike around
Pay for what you need. We offer three plans designed to suit how you ride and use your bike.
We offer a 48 hour repair-time guarantee. We’ll also provide you with a loaner e-bike while you wait, so you can keep going with your day-to-day.*
We offer three weekly subscription plans to give you piece of mind and keep you on your bike for longer.
The basics to keep you on the road, no matter how you use your bike
Tailored for our delivery couriers to keep you on the road earning for longer
For riders who just want to get from A to B without worrying about their busy schedules
Browse our three maintenance plans and find the one that's right for you. Pair a plan with one of our high quality e-bikes, or bring your own bike.
*Minimum subscription term of 9 weeks
Get your first 4 weeks free if you sign up in November
Free & included for all Zoomo bike rentals. Check out our bikes
BYO bike and we'll keep you rolling on the road.
For casual cyclists.
• Tune ups
• Electrical systems checkup
• On-road bike test
The same features as the Standard plan, with extras for riders who just want to get from A to B without worrying about their busy schedules.
• Tune ups
• Key parts replacement
• Concierge & loaner bike
Same features as the Standard plan, plus features tailored for our delivery couriers to keep you on the road earning for longer.
• Tune ups
• Key parts replacement
• Roadside assistance
Only need a check-up every once in a while, or have a breakdown and urgently need a repair? We can get you back on the road worry-free.
For emergencies, just come into our store. Note: we can't guarantee we will be able to fix your bike on the same day. See our locations.
Hourly rate for additional work if required:
No. We service all types of bikes, ranging from Zoomo e-bikes and other e-bikes to regular push bikes. See excluded bikes in our T&Cs for a list of bikes we currently can't offer servicing for. If you're in doubt, please contact us at firstname.lastname@example.org with your bike brand, model and any damaged parts and we will let you know if we can service your bike.
All Zoomo, NCM and Smartmotion branded bikes. We hold regular inventory for repair of these brands, so expect a shorter wait time. We can service most other brands but please check with us before coming to the store. We may need to order parts in for these brands depending on the damage to your bike.
Yes! We service most regular push bikes, not just e-bikes. Book a service using the same booking form above. Please check our excluded bikes in our T&Cs to double-check if we can service your specific bike
We charge an additional $60/hr for labour above what is included in your maintenance subscription, plus the cost of any replacement parts. We will communicate cost before replacing any parts.
Our maintenance plans are paid weekly, however there is a minimum subscription term of 9 weeks. You need to stay with us for at least 9 weeks before cancelling, otherwise you will need to pay out the remainder of your subscription
To cancel you subscription, please reach out to email@example.com and they will help you cancel. Please note there is a minimum subscription term of 9 weeks required before cancelling, otherwise you will need to pay out the remainder of your subscription
Launch Promotion: first 4 weeks free promotion is only available for subscriptions started before 11:59PM November 30, 2020. Any subscriptions started after this will not be eligible for this promotion
More than 2 spokes will incur further charges
All maintenance plans require an initial damage check and report within out workshops. Bikes that are severely damaged will incur additional labour and replacement parts costs to bring back to a safe, rideable condition
Wheel adjustment will be carried out where possible. For severe faults,the wheel may require replacing and will incur further charges
For Roadside Assistance, we will do our best to repair your bike on the spot, however for more severe damage, we will need to take the bike to one of our workshops
Tyres must have been used for a minimum of 12 weeks before a placement will be provided under our maintenance plans
All additional maintenance work above and beyond your plan will will be charged at $60/hr plus the cost of parts depending on your plan
Damage beyond normal wear and tear, including caused by accidents, neglect or abuse will incur a charge
Improper assembly (after leaving the place of purchase) is excluded
Fixing improper follow-up maintenance from non-Zoomo mechanics is excluded
All plans include a maximum of 1 visit per 30 days
To cancel your subscription please email firstname.lastname@example.org.
Bikes excluded from Zoomo maintenance subscriptions: Performance mountain bikes, performance road bikes, heavily damaged bikes, performance mountain bikes